If you’ve never hired a cleaning service, it can be difficult to know what questions to ask. We recommend asking any potential house cleaners these 9 questions to get an idea for their experience and what to expect after hiring.

1. How long have you been in the business?

While a newer maid service may be able to do a fine job, new cleaning companies can come and go pretty rapidly. For peace of mind, look for a firm that has a long history in the business.

2. Do you have worker’s compensation?

If your cleaning service does not have their own insurance, they could sue you if an employee is injured while cleaning your house.

3. Do you pre-screen your employees?

It is in your interest to know the background of the people who are cleaning your home, touching every one of your possessions. Ask how they pre-screen cleaners for peace of mind that you aren’t letting anyone with a criminal record into your house.

4. What kind of training do your employees receive?

Are you paying for a cleaner who is learning on the job or for someone who knows what to do and will work efficiently?

5. Is there a checklist of items you work through when cleaning?

A basic cleaning doesn’t mean the same thing to different people. So you can avoid misunderstandings about the scope of work, check in with any cleaner about the checklist they use to determine what gets cleaned. Some services may allow you to customize the checklist, while others have a set service.

6. What quality assurance can you provide me?

A reputable cleaning company will have interest in quality assurance, whether by calling you or sending a postcard. Ask in advance to know what to expect.

7. What do you do if I’m not satisfied with the work?

Unfortunately, not every house cleaner works out. A reputable service should offer a discount or an extra cleaning if you’re unhappy.

8. Do you provide the items used to clean with?

If the cleaners don’t provide them, you’ll need to foot the bill.

9. What’s your procedure to get access to the home you’re cleaning?

To protect privacy, you’ll want a policy in place that outlines how home cleaners get your house keys.

Do you need a home cleaning estimate? Contact us today.