What if my scheduled cleaning day falls on a holiday?
Should your regularly scheduled cleaning fall on a major holiday, we will make every attempt to reschedule it for an alternate date. Please contact the office well in advance if you have a preference for an alternate cleaning date.
What if I am not at home when you arrive?
Swept Away cannot guarantee arrival times. It is important that we can get into your home during normal business hours. Most customers provide us with a key to their home. If for some reason you choose not to give us a key and we are not able to access your home when we arrive, a lock out fee in the amount of your full cleaning will be charged.
Do you allow cancellations?
While we do recognize that emergency or uncontrollable conditions may prevent advance notice, your team gets paid per job and is only paid for the work they perform. To allow us enough time to fill your spot with an occasional customer we need three business days notice for cancellations. Cancellations made with less than three business days’ notice are subject to a $50 cancellation fee. Cancellations made with less than 24 hours notice are subject to a cancellation fee equal to 100% of your regular service charge.
Do you accept credit cards?
Yes, we do accept credit cards for your convenience. In fact, we require a credit card to book your cleaning and hold your spot.
What is the payment procedure?
As mentioned before, we do require a credit card to book your cleaning and hold your spot. All payments are due at the time of service. We do not offer terms. If other prepayment arrangements have not been made, please leave your payment on the kitchen table or countertop for your House Cleaning Specialist to pick up at the time of your service. If there is not a payment left for your team to bring back then we charge the credit card that we have on file for you. You may also leave a note for your team next to the payment if you need to communicate with them. If you need a receipt please let us know.
What happens if a check is returned for insufficient funds?
Any returned check will be charged the amount of the returned check and the amount of the non-sufficient funds charge that we receive from our bank, at this time it is $30.00.
What if I would like to add extra services to my regular service?
If you would like to add on additional services please call the office in advance to schedule the extra time needed. (These services might include inside appliances, cabinets, vanities, interior/exterior windows, etc…)
What is your policy regarding gratuities?
Many customers ask us about Gratuity. Leaving a tip for your House Cleaning Specialists is a personal choice. Your team takes pride in their work and they do not expect anything extra from you. However, if you do decide to leave a tip or positive note for your team for a job well done, it is very much appreciated.
What happens if something is broken or damaged by your team?
We treat your home with the greatest of care but accidental breakage can happen. Should something get broken while we are in your home, a note will be left to inform you and our office will be notified immediately. We will replace it, repair it or reimburse you for it if necessary. We cannot be responsible for damage resulting from loose table legs, pictures, shelves or any other items improperly secured to the wall.
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